All interactions between NGneers™, BIMgineers™,management team, directors and clients are managed through our simple BigSupportBox technology. This is a web-based, multi-channel support and service ticket helpdesk system with an intuitive interface.
Clients are able to easily and quickly communicate with their service NGneersTM or BIMgineersTM by logging into the helpdesk or sending an email to helpdesk email address. Both methods generate tickets that are tracked and have responsiveness measured against our SLAs. All case management is monitored by a senior level manager.
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